FREE DELIVERY OVER $150. COVID - 19 POSTAGE DELAYS EXPECTED

Appointment Policies & Procedures


RESCHEDULING YOUR APPOINTMENT
If you need to reschedule, let us know no later than 24 hours before your appointment and you will be able to move your appointment for another day, if you paid a deposit, that deposit will be transferred to your new appointment.

If you do not show up, or cancel within 24 hours, given the circumstances, you will receive a $50 fee and deposits will not be refunded.
CONFIRMATION MESSAGES
- Text messages are sent 3 days prior to your appointment, please reply a simple “yes” or “no”. 
- If we do not hear back within 24 hours of your initial message, we will make contact again over a text and call. 
- If we cannot still get in contact 24 hours before your appointment, your booking will be cancelled and an administrative fee will be placed on your account. 
 
TIME MANAGEMENT
- Please be on time, if not early to your appointment. That way there will be no stresses, we can get you all settled and ready to go!
- If you run 10 minutes late your appointment will be altered to accommodate for lost time.
- If you run 15 minutes late, your appointment may be cancelled and an administrative fee will be added to your account. 
- Your appointment is solely your responsibility.
 
PARKING & GETTING HERE 
- Please make yourself familiar with our salon location if you have not been before.
- We are not in Frankston shopping center.
You will find us at 225 Beach Street. We are right next door to NQR.
- When Travelling from Frankston Station please keep in mind you need to accommodate for an extra 5-15 minutes (traffic depending) 
- Bus Routes are also limited.
- To ensure all clients re not given a parking fine, please note parking restrictions do apply. There is Parallel parking opposite the salon which allows 3 hour appointments.
- Alternatively, if your appointment is after 12pm, parking at Meals on Wheels is welcome. This is next to the public toilet block just opposite where IGA is. Parking there before 12pm is not permitted.
 
EXTRAS COMING WITH YOU 
- Please try and keep your appointment session to just you, although our salon is huge and quite accommodating, we want it to be safe, comfortable and a less crowded environment for everyone. Extras will More than likely be asked to sit in the waiting area for the duration of your appointment.
- Places to situate prams can be arranged, please let us know prior to your appointment.
 
STAFF SAFETY AND WELL-BEING IS PARAMOUNT.
- Please remember the staff are human, they have feelings and a strict schedule to adhere by. They have clients just before you, just after you and for hours after you have left the salon. 
- Please, if you are sick we would prefer you to reschedule your appointment for when you are better. If you do come in and are physically quite unwell your service will not commence. 
 
Thank you for accepting by reading these Policy and Proceedings to ensure everyone will have a smooth and happy appointment at Beyond Blonde. If we can help in anyway leading up to your appointment, please do not hesitate to contact us. 
See you soon!
Beyond Blonde Management and Staff