To Book Online CLICK HERE

Appointment Policies & Procedures


Please note our new prices have come into effect as of April 1st 2022 and your appointment service totals will differ from previous visits.
View our PRICE MENU
View our CONTACT PAGE

** All client visits do incur an automatic $2 sustainable salon fee, these prices are not included in our service prices.


COVID - 19 POLICIES
SICK / ISOLATING
- If you are COVID-19 Positive OR generally unwell, you must not attend your appointment.
- If someone you live with is COVID-19 Positive and you are not required to isolate, please ensure you preform a RAT before attending your appointment.
If you turn up to your appointment unwell (Standard coughs, colds and common illnesses included), we will ask you to leave and an appointment fee will be added to your account.
ENTERING THE SALON
There is now no need to check in, or to see your vaccine passport.
Sanitizer is available at the front desk, and wearing a mask is recommended however not a mandatory request according to government guidelines for clients and staff.
 
RESCHEDULING YOUR APPOINTMENT
If you need to reschedule, let us know no later than 24 hours before your appointment and you will be able to move your appointment for another day, if you paid a deposit, that deposit will be transferred to your new appointment.

If you do not show up, or cancel within 24 hours, given the circumstances, you will receive a $50 fee and deposits will not be refunded, if you wish to reschedule a deposit toward your next appointment may be required.
.
CONFIRMATION MESSAGES
- Text messages are sent 7 days prior to your appointment, please reply a simple “yes” or “no”. 
- If we do not hear back within 24 hours of your initial message, we will make contact again over a text and/or call. 
- If we cannot still get in contact 48 hours before your appointment, your booking will be cancelled and an administrative fee will be placed on your account. 
 
TIME MANAGEMENT
- Please be on time, if not early to your appointment. That way there will be no stresses, we can get you all settled and ready to go!
- If you run 10 minutes late your appointment will be altered to accommodate for lost time.
- If you run 15 minutes late, your appointment may be cancelled and an administrative fee will be added to your account. 
 
PARKING & GETTING HERE 
- Please make yourself familiar with our salon location if you have not been before.
- We are not in Frankston shopping center.
You will find us at 225 Beach Street, Frankston. We are right next door to NQR.
- When Travelling from Frankston Station please keep in mind you need to accommodate for an extra 5-15 minutes (traffic depending) 
- Bus Routes are also limited.
- To ensure all clients re not given a parking fine, please note parking restrictions do apply. There is Parallel parking opposite the salon which allows 3 hour appointments.
- Alternatively, if your appointment is after 12pm, parking at Meals on Wheels is welcome. This is next to the public toilet block just opposite where IGA is. Parking there before 12pm is not permitted.
 
EXTRAS COMING WITH YOU 
We want to ensure your appointment and the appointments of others is comfortable, relaxing and safe and our team schedules are able to run smoothly;
Therefore the opportunity to bring extras with you is not permitted.
Babies, children and prams are welcome to attend toning, cutting and styling appointments only.
Alternative arrangements are necessary for any foiling and toning appointments.

STAFF SAFETY AND WELL-BEING IS PARAMOUNT.
- Please remember the staff are human, they have feelings and a strict schedule to adhere by. They have clients just before you, just after you and for hours after you have left the salon. 
Thank you for accepting by reading these Policy and Proceedings to ensure everyone will have a smooth and happy appointment at Beyond Blonde. If we can help in anyway leading up to your appointment, please do not hesitate to contact us. 
See you soon!
Beyond Blonde Management and Staff