WE ARE NOW OPEN! HAPPY HAIR DAY EVERYONE!

Appointment Policies & Procedures


COVID - 19 POLICIES
SICK / ISOLATING
- If you are sick with ANY cold and flu like symptoms (inc hay-fever symptoms) Please reschedule your appointment immediately.
- If you are currently isolating you also need to ensure you reschedule your appointment.
If you turn up to your appointment unwell, we will ask you to leave and an appointment fee will be added to your account.

ENTERING THE SALON
When entering the salon, please check in using the QR reader at the front door or on the reception desk. 
Please keep your check in window open as a member of staff will be required to ensure you are fully vaccinated in accordance with DHHS requirements.

Sanitizer is to be used at the front desk, and wearing a mask is recommended however not a mandatory according to government guidelines.
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Your comfort and sensitivity during these times is our main priority.
Please make sure your vaccination certificate is linked to your Services Victoria app prior to your arrival to prevent any service delays. 
 
RESCHEDULING YOUR APPOINTMENT
If you need to reschedule, let us know no later than 48 hours before your appointment and you will be able to move your appointment for another day, if you paid a deposit, that deposit will be transferred to your new appointment.

If you do not show up, or cancel within 48 hours, given the circumstances, you will receive a $50 fee and deposits will not be refunded.
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CONFIRMATION MESSAGES
- Text messages are sent 7 days prior to your appointment, please reply a simple “yes” or “no”. 
- If we do not hear back within 24 hours of your initial message, we will make contact again over a text and call. 
- If we cannot still get in contact 48 hours before your appointment, your booking will be cancelled and an administrative fee will be placed on your account. 
 
TIME MANAGEMENT
- Please be on time, if not early to your appointment. That way there will be no stresses, we can get you all settled and ready to go!
- If you run 10 minutes late your appointment will be altered to accommodate for lost time.
- If you run 15 minutes late, your appointment may be cancelled and an administrative fee will be added to your account. 
- Your appointment is solely your responsibility.
 
PARKING & GETTING HERE 
- Please make yourself familiar with our salon location if you have not been before.
- We are not in Frankston shopping center.
You will find us at 225 Beach Street, Frankston. We are right next door to NQR.
- When Travelling from Frankston Station please keep in mind you need to accommodate for an extra 5-15 minutes (traffic depending) 
- Bus Routes are also limited.
- To ensure all clients re not given a parking fine, please note parking restrictions do apply. There is Parallel parking opposite the salon which allows 3 hour appointments.
- Alternatively, if your appointment is after 12pm, parking at Meals on Wheels is welcome. This is next to the public toilet block just opposite where IGA is. Parking there before 12pm is not permitted.
 
EXTRAS COMING WITH YOU 
We want to ensure your appointment and the appointments of others is comfortable, relaxing and safe and our team schedules are able to run smoothly;
Therefore the opportunity to bring extras with you is not permitted.
This includes children and prams.

STAFF SAFETY AND WELL-BEING IS PARAMOUNT.
- Please remember the staff are human, they have feelings and a strict schedule to adhere by. They have clients just before you, just after you and for hours after you have left the salon. 
Thank you for accepting by reading these Policy and Proceedings to ensure everyone will have a smooth and happy appointment at Beyond Blonde. If we can help in anyway leading up to your appointment, please do not hesitate to contact us. 
See you soon!
Beyond Blonde Management and Staff