FREE DELIVERY OVER $150. COVID - 19 POSTAGE DELAYS EXPECTED

COVID - 19 UPDATE


PLEASE READ THOROUGHLY.
Wait list links are at the end of this page, if you are wishing to fill out a wait list form; it is a condition that you read and understand the following:


Unfortunately on September 6th, hairdressing got the dreaded news that we will remain closed until October 28th.
Our opening date will go ahead only if there are 5 or less active cases of COVID - 19.

This decision was not our choice, far from it. We are doing our absolute best to do everything we can to keep all appointment processes fair, smoothly run and stress free on management and staff. Please refrain from taking your frustrations out on staff. We are doing the best we can in such trying times. 

Although we would love to assist everyone individually, being closed for 12 weeks has got us seeing over 1200 appointments missed and quite a lot of work to do, so we have created a Q & A which hopefully answers your questions.

If we have not answered a question, please contact us.

I HAD AN APPOINTMENT BUT COULD NOT COME DUE TO COVID-19 
All appointments that were booked but unfortunately could not go ahead due to our closure have been regrettably completely cancelled.

WHY CANT I RE-SCHEDULE THAT APPOINTMENT ?
Due to the uncertainty of the COVID-19 virus' unpredictability, we will not be rescheduling any missed appointments until we are 100% certain we will be able to open.
This includes making Christmas appointments and 2021 bookings.
When we are informed about the re-opening restrictions that will be placed on our business and when we have a date, we will then take the next step to allow appointments.

I DID NOT HAVE AN APPOINTMENT BOOKED BETWEEN AUGUST 5TH AND OCTOBER 28TH
Fill out wait list 2 or 3 (Existing or New client)


I HAVE AN APPOINTMENT AFTER OCTOBER 28TH, IS THAT CANCELLED?
No, any appointment scheduled after October 28th has not been cancelled. However, you will be contacted by a member of staff to ensure you wish to keep your appointment and to confirm the service you were booked in for as this time of the year is a very sought after time and already heavily booked.
Please be aware, that your appointment may still be altered if the Victorian Government decide to delay our scheduled opening date.
If you would like to cancel your appointment, please contact us on 03 9785 9555 as soon as you can.

I PAID A DEPOSIT, WHAT HAPPENS TO IT?
If you paid a deposit, we will be more than happy to refund you.
Or you are welcome to hold it in our system for when you are able to come in.

I PURCHASED A RAFFLE TICKET. IS THAT CANCELLED?
The raffle tickets will continue to be sold until they sell out.
The date of the raffle drawn was anticipated for our first day back (September 16th) however, that will be pushed out until our new first day back OR Sunday, November 8th as by the VCGLR law, the raffle needs to be drawn within 3 months.
The prize will not begin for the winner until the first appointment is had.
If you would still like a chance at winning 3 months of free hairdressing, with all proceeds going to Beyond Blue click here

I NEED PRODUCTS, CAN I BUY THEM?
We have a fully functional online store
Unfortunately Pick - Up is unavailable. All products are not on site.
To be directed to our store, click here.

CAN I BUY HAIR COLOUR FROM YOU?
No, It is against manufacturers instructions that we sell to the general public. Please refrain from colouring your hair at home as this will cause more trouble for you when we do reopen.
Packet colours can cause adverse reactions with professional colour.
We are all going to have amazing regrowth, which we cannot wait to fix up and make you feel fresh, believe us when we say the wait will be worth it.
If you need a toner, ask about our Keune Colour masks! 

WHAT DO I DO NOW?
Good News!
We have created 3 wait lists list to ensure we are ready to go as soon as we are able to!


WAIT LIST TERMS AND CONDITIONS:

  •  There are 3 wait lists for a reason, to be FAIR. First in, best dressed policy will strictly be adhered to.

  • Please read them carefully and determine what what list applies to you.

  • Please refrain from writing things such as “ASAP” or giving unrealistic expectations if you have delayed filling in your form. There is now currently 300+ entries.

  • The wait lists will work on a "First in, best dressed basis" to ensure fairness for all. The more flexible you are in your requests, the easier we can accommodate you, in fair manner we will be striving to accommodate all lost appointments first.

  • You will only be able to wait list ONE appointment, unless it had been discussed with management first.

  • If you change your mind on what services you would like after submitting your form, you MUST contact us ASAP so we can change it in our programming system, please do NOT fill out a new form.

  • With these Wait Lists, there are no guarantees your appointment wishes will proceed. We are going to try our very best to accommodate all appointments lost, but will see it difficult to fit 3 months of missed appointments in an already booked up, short rest of the year. 

  • All wait list entries are cross checked with our system, eg: if you are an existing client and did not have an appointment missed and fill out Wait list #1, our system administrators will flag your appointment and you risk your form being deleted and having yo join the bottom of the correct form. 

WAIT LIST LINKS:

WAIT LIST 1: 
If you were an EXISTING CLIENT who has been to our salon before for hair services (not inc. consultations) and has been in since January 2020.
Who had a service booked between August 5th and October 28th 2020.
CLICK HERE

WAIT LIST 2:
If you were an EXISTING CLIENT who has been to our salon before for hair services (not inc. consultations) and has been in since January 2020.
Who did NOT have an appointment booked between August 5th and October 28th 2020
CLICK HERE


WAIT LIST 3:
If You have been to Beyond Blonde before, but have not been in since January 2020 you are considered a new client.
If you would like to become a Beyond Blonde client.
If you have only come in for a consultation.
If you had a consultation and had a scheduled first booking 
CLICK HERE:

 

Thank you once again for your support, we appreciate it and wish we were able to see you, and most importantly pamper you.

Please stay safe, 
Beyond Blonde x